All Custom Orders Ship in 3-4 Weeks. SAVE 25% Off Your Order - Code: NEW25
FREE SHIPPING
ON ORDERS OVER $75
FUNDRAISER/BULK ORDER
LET US KNOW HOW WE CAN HELP - CUSTOM@CHARLIESPROJECT.COM
SAVE 25% Off Your Order - Code: NEW25

Terms & Conditions of Special Order/Custom Order: Any order placed as "Special Order" is a final sale. However exchanges welcome for defects within 15 days.

Wholesale/Affiliate Policies click here

Cancellations: Orders may not be updated or canceled once an order has been placed after 24 hrs. Please make sure your shipping and order information is correct. 

When do you pay? Payment is due at the time of order. 

Shipping/Tracking: All CUSTOM ORDERS ship within 3 weeks. Please allow 2-3 Business Days for your USPS tracking to update. Please keep in mind the Saturday & Sunday is not considered a business day. First Class mail tends to update less frequently. Unfortunately we do not have access to further information from the USPS.

Lost Package? Please contact your local post office or proper delivery company. Claims could be filed on usps.com. We are not responsible for lost or stolen packages with tracking marked "delivered". 

The first step is to contact your local post office or mail carrier as many times they may have not delivered and just scanned. The post office will look into it with the tracking since most states now have GPS location when scanned. This is helpful in case they delivered to wrong house. We have seen most packages show up after contacting the post office.  

Within 3 - 4 business days of  delivery

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
    • in rare cases packages may say delivered up to 48 hours prior to arrival
    • APO/FPO address please check with your postmaster as packages may take from 3 weeks to 2 months for delivery.

If the post office still hasn't found the scanned as delivered package. Then we will need to obtain a local police report of the stolen item and file a claim. Unfortunately the post office doesn't consider it lost but stolen when its marked delivered. Please contact your local post office and allow them a few days to locate the package before we proceed to the next step. 

 

Size Measurements:
One Size:
Length 36.5 inches  Waist: 29  Inseam:26 
Tall & Curvy: Length 37.5 waist 31 Inseam 26.5
Child S/M: Length 22.5 Waist 16 Inseam: 15 
Child L/Xl:
Length 29.5 Waist 19 Inseam: 20.5
Tween: 
Waist: 25 Length: 34 3/4 Inseam: 24

Shipping Costs? $6.50 up to $75, over $75 Free! We ship in the U.S., Canada & WorldWide.

Problems with an Order?
Please email wholesale@charliesproject.com, along with Order# and/or billing name on Order. Please allow at least 1 business days for a response as we review ALL emails. 

Contact:

General Inquiries/Order Issues:
info@charliesproject.com

Wholesale Inquiries: 
wholesale@charliesproject.com

Order In Bulk or Fundraiser: custom@charliesproject.com

Returns Policy: ALL SALES ARE FINAL.

Payments:
Currently we accept all major credit cards.

Returns/Defects:
Returns welcome within 15days of receipt. Leggings must be received in same condition as received. Must have Attached tags & in original plastic bag. Must be free of any perfumes, smoke, pet hair.
Please email info@charliesproject.com on reason for exchange and we will help you with the exchange

Defects? Please examine your items within a few days of receipt for any visible defects. They do happen on occasion and we simply ask for a pic to be emailed to us and we will take it from there! Note: future possible defects are not a defect, but you may exchange.

Colors & Prints : Colors may differ on your screen than in person. We are not responsible for these color differences. We do accept returns according to our policy.

Chargeback/Disputes: According to the terms and conditions agreed to at checkout you are responsible for the cost of the product if not returned even in the even of a chargeback found in your favor. Orders disputed and product not returned will be subject to collection.

Exchanges & Promotional Discounts: Store Credit will be issued for orders purchased with promotional discounts or discount codes. The amount paid will be issued in the form of a credit or same design exchange.

Returns/Refunds/Refused Shipments
Any unauthorized returns or refused shipments will incur a restocking fee of 25% and shipping cost. Refused shipments will also incur shipping costs. We apologize for the inconvenience. 

Defects: Please email wholesale@charliesproject.com along with a quick pic and we will arrange a solution.